Readings, Guidelines & Policies
Please take a moment to read the following information before booking a reading.
My intention is to provide every client with a safe, compassionate, respectful and supportive experience. Please review the following guidelines and policies before submitting payment.
Readings
My readings are designed to provide spiritual and intuitive guidance, insight and perspective. Each reading is unique and is guided by the energy and circumstances surrounding you at the time of your session.
A reading is an opportunity to receive insight, explore possibilities and gain a different perspective. You are always in control of your own choices and decisions, and your free will plays an important role in how your journey unfolds.
What to Expect
During your reading, we may explore relationships, connections, personal circumstances, spiritual guidance and the energy surrounding your current journey.
Please come into your reading with an open mind and heart, and take what resonates with you.
Third-Party Readings
I do not provide readings for third parties or independently read into people who have not booked a session.
During your reading, we can explore your relationships, connections and the energy surrounding them as they relate to you and your own journey.
You Are in Control
A reading offers insight, guidance and possibilities, but you are always in control of your own life and decisions.
Nothing is set in stone, and you are responsible for the choices you make.
Free Will & the Future
Readings reflect the energy and circumstances present at the time of the reading.
Your choices, actions and free will can influence how things unfold. Future events and outcomes are not guaranteed, as circumstances and decisions can change.
Health & Wellness
Health-related information may sometimes come through during a reading. This is offered as intuitive insight only and is not a diagnosis or medical advice.
A reading should never be used as a substitute for professional medical care. If anything health-related comes up during your reading, I always encourage you to speak with a qualified medical professional.
18+ Only
You must be at least 18 years old to purchase a reading.
Respect & Boundaries
I believe readings should be approached with compassion, honesty and respect.
I reserve the right to decline or end a reading if the interaction becomes inappropriate, abusive, threatening or disrespectful.
Any refund in these circumstances will be considered on a case-by-case basis.
A Reading Is Guidance, Not a Guarantee
My readings are intended to provide spiritual and intuitive guidance, insight and perspective.
They are not a guarantee of future events, outcomes or specific results. Please use your own judgment and personal discernment when making decisions based on information received during a reading.
With Love & Intention
My intention is always to provide a safe, compassionate and supportive space where you can receive the guidance that you need and take what resonates with you.
Booking & Payment
Payment is required at the time of booking to secure your appointment or reading. Your booking is not confirmed until payment has been received.
72+ Hours Before Your Appointment
Cancellations made at least 72 hours before your scheduled appointment are eligible for a full refund. You may also choose to reschedule your appointment instead.
Less Than 72 Hours Before Your Appointment
Cancellations made with less than 72 hours' notice are non-refundable, as the appointment time has been reserved specifically for you.
Illness or Genuine Emergency
If you become sick or experience a genuine emergency within the 72-hour cancellation window, please contact me as soon as possible. A one-time reschedule may be offered in these circumstances.
Recorded Video Readings
Payment is required at the time of booking. All payments for recorded video readings are non-refundable, without exception. Because each reading is personally prepared for you, once your booking and payment have been submitted, the payment cannot be refunded.
No-Shows
If you do not answer your phone at your scheduled appointment time, I will send you a text message and make one additional call to reach you. If I am unable to reach you within 10 minutes of your scheduled appointment time, your appointment will be considered a no-show and your payment will be forfeited.
Technology & Communication
For virtual or phone readings, clients are responsible for providing accurate contact information and ensuring they are available at the agreed-upon appointment time. Technical issues will be handled reasonably and on a case-by-case basis.
If I Need to Cancel
If I am unable to provide your reading due to illness, an emergency or another unforeseen circumstance, you will be given the option to reschedule or receive a full refund.
About Your Reading
By booking a reading, you acknowledge that this service provides spiritual and intuitive guidance and is not a substitute for medical, psychological, legal, financial or other professional advice.
You understand that readings and predictions are not guaranteed, and that you remain responsible for your own decisions and actions.
A reading should be viewed as guidance and personal insight rather than a guarantee of future events or outcomes.
By submitting payment, you confirm that you have read, understood and agreed to these Reading Guidelines, Boundaries, Booking and Cancellation Policies. Thank you for respecting these guidelines and for being part of this journey.
With love and intention, Psychic Medium Chantelle Veerman